TECH SUPPLIER Mar 2020 - IDC Survey Spotlight - Doc # EUR146096020

How Are European Governments Using AI?

By: Massimiliano ClapsResearch Director


This IDC Survey Spotlight analyzes the European government's sector uptake of the artificial intelligence (AI). The analysis is based on 291 interviews with government executives as part of the IDC European Tech and Industry Pulse Survey.

European governments are adopting AI solutions. Central governments are more advanced in terms of applying AI to operational efficiency and new service models, such as chatbots and more efficient revenue collection.


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