TECH BUYER Mar 2020 - Tech Buyer Presentation - Doc # EUR146118720
The What and Why of Intelligent Process Automation in Utilities
By: Roberta BiglianiGroup Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC, Phevos SkalidisResearch Manager, Jean-François SegalottoAssociate Research Director, Europe
This IDC Tech Buyer Presentation explores the current context of intelligent and robotic process automation (IPA, RPA) among utilities. It looks at the strategic imperative of automation in the context of digital transformation (DX) of operations and corporate processes. It provides a taxonomy of IPA, its technology stack, and a view of the vendor ecosystem. It offers a review of some of the most significant use cases in the industry, including a look at business value from RPA initiatives and several named case studies. Finally, it provides a set of recommendations for technology buyers.