Abstract

This IDC Market Perspective explores how modern intelligent process automation (IPA) tools can help organizations build more resilient operations, and provides guidance to vendors wanting to capitalize on this opportunity. The global COVID-19 crisis has laid bare challenges with the structures and features of global supply chains, as well as challenges in many organizations' own internal working environments and business processes. Technologies that can help organizations improve operational resilience are highly relevant.

"IDC research clearly shows that as the COVID-19 crisis continues, organizations are becoming increasingly convinced that task and process automation investment will be crucial to their futures," said Neil Ward-Dutton, VP of AI and Automation Practices, IDC Europe. "Modern intelligent process automation technologies have real value as business resilience enablers, and this represents a major shift in the value of how business automation is perceived. A significant opportunity is therefore present for vendors that can position themselves effectively."


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