Abstract

This IDC Market Perspective discusses how business value is being redefined by technology amidst COVID-19. The new normal is about managing business in unprecedented times of uncertainty and volatility. The level of organizational agility required to deal with this environment is only possible with a business model that is underpinned by technology across all processes — both internal and external — but the focus will be on creating a new definition of business value.

"As COVID-19 raises profound questions about our lives, business, and society, the role of technology in the new era is top of mind for the C-suite," said Philip Carter, chief analyst, IDC Europe. "The journey to the Future Enterprise will be accelerated, with tech being a key enabler for remote everything, intelligent business processes, and external digital engagement. In addition, there will be a redefinition of business value — at financial, ecosystem, and societal levels — delivered by power of technology."


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