This IDC Tech Buyer Presentation discusses the strategic implications of the COVID-19 crisis on the European telco markets.
Telecommunications markets are among the sectors that experience challenges to fulfill their role as facilitator of stability of the overall society, given current disruption and the need to connect changing consumer, businesses, and public sector market environments.
The global COVID-19 pandemic will be a game changer for telcos and their role in future digital value creation ecosystems. It will reshape their position in the over-the-top (OTT)-dominated digital economy. Relationships with partners, suppliers, and customers will have to be renegotiated. At the same time, the crisis represents an unprecedented opportunity for telcos to reinvent themselves through technology and business model innovation.
This presentation lays out crisis recovery scenarios and provides insights regarding telcos' internal and external crisis responses. It also highlights use cases and best-practice recommendations. It also touches upon COVID-19-triggered digital transformation initiatives and technology investment implications, such as 5G.
"While we see massive traffic uptakes in the short term, we anticipate that possible economic contractions will be offset by the proliferation of new technologies such as 5G, Internet of Things (IoT), and artificial intelligence (AI) that boost the uptake of the digital economy by 2021, triggering new telco technology investments," said Martina Kurth, associate vice president and head of Telco 2025 Research, IDC Europe.
COVID-19, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Firewall and VPN security appliance products, Global IT and economic markets, Internet of things, Public cloud services, Technology buyer, eCommerce