TECH BUYER May 2020 - Tech Buyer Presentation - Doc # EUR146310020

A Case of IT Department Transformation in Food and Grocery Retail

By: Giulio RaffaeleSenior Research Analyst, Filippo BattainiHead of IDC Retail Insights, Europe, Ornella UrsoResearch Analyst

On-line Presentation

Abstract

This IDC Tech Buyer Presentation focuses on IDC research on how retailers — within the overall effort to innovate their business models — are transforming their IT departments organizational schemes.

The case described in this presentation is the outcome of an in-depth interview conducted with a former IT executive employed in a European country branch of a food and grocery retailer. For confidentiality reasons, the retailer is anonymized, and some information on the retailer is provided as a value range. The retailer has a central corporate IT department that enables country branches to have considerable autonomy in defining their own organizational charts and IT spending decisions. Even within this autonomy context, countries tend to align on similar organizational schemes.

IDC reports here the transformation of a country branch IT department. The reported transformation took place over the course of a year, between 2018 and 2019.


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