TECH SUPPLIER Jul 2020 - IDC Survey - Doc # EUR146482820
Print and Document Management Market Dynamics: Developing a Winning Services Offering for an Evolving Marketplace
This IDC Survey contains an extract of the results of an end-user study conducted in 2Q20 — amid the COVID-19 outbreak — by IDC's European Imaging, Printing and Document Solutions (IPDS) Research Group aimed at gaining insight into market dynamics related to print and document management. It is one of a series of reports. The managed print and content services market has been following the same trajectory for many years. However, the pace of change is set to accelerate. This report provides a summary — based on recent end-user insights — on how the market is evolving, what customers are doing now, what customers are expecting from a service provider, and the major factors and challenges that service providers need to address to find a winning formula.