TECH SUPPLIER Jul 2020 - IDC Survey Spotlight - Doc # EUR146596720

What are the Top 3 Priorities in Which Retail Subindustries Plan to Use Artificial Intelligence Systems?

By: Ornella UrsoSenior Research Analyst, IDC Retail Insights


This IDC Survey Spotlight provides a snapshot of artificial intelligence (AI) and machine learning (ML) systems application over the next 12 months. With AI and ML as the main Innovation Accelerators for retailers' technology investments in Europe, it is important to identify the top use cases in which retail subindustries (i.e., food and grocery, general merchandise, consumer electronics, fashion and apparel, ecommerce, eating and drinking, and specialty retailers) plan to use AI and ML systems.


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