TECH BUYER Jul 2020 - IDC Perspective - Doc # EUR146684520

Slack's Quest to Become an Enterprise Collaboration Platform

By: Gerry BrownCX Research Director, European Software Group


This IDC Perspective describes the business value of Slack. It is important that executives see the wider enterprise vision for adopting Slack, to frame a deployment strategy that will deliver an accelerated change in working practices. Before COVID-19, a study by PwC showed that business leaders estimate that, five years from now, their companies will need to operate a third faster than they do today to remain competitive. Slack potentially provides a means to keep pace with the speed of change required.

"Businesses in a post-COVID-19 world will above all treasure business resilience to withstand marketplace shocks and the agility to adapt to every-changing customer and employee experience requirements innovatively. Slack is a tool that can assist in achieving these strategic goals, while also providing significant short-term business benefits," said Gerry Brown, IDC's European CX research director.



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