TECH BUYER Jul 2020 - IDC Perspective - Doc # EUR146713220

Lufthansa CityLine: Using Process Mining to Transform Operational Performance

By: Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices

Abstract

This IDC Perspective details a case study of Lufthansa CityLine, a subsidiary of German airline group Lufthansa specializing in hub feeder services, that used process mining technology from Celonis to build a deep understanding of the factors underlining its operational performance and make significant improvements to punctuality and profitability.

"As organizations seek to drive end-to-end digital transformation, they are increasingly looking to create true end-to-end views of their operations," said Neil Ward-Dutton, VP of AI and Intelligent Process Automation Practices, IDC Europe. "Lufthansa CityLine stood out by not only building a comprehensive understanding of its complex operations through successful use of process mining, but also using this understanding to create a true, digital-era continuous improvement capability and culture."


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us