TECH BUYER Jul 2020 - IDC Perspective - Doc # EUR146713220
Lufthansa CityLine: Using Process Mining to Transform Operational Performance
This IDC Perspective details a case study of Lufthansa CityLine, a subsidiary of German airline group Lufthansa specializing in hub feeder services, that used process mining technology from Celonis to build a deep understanding of the factors underlining its operational performance and make significant improvements to punctuality and profitability.
"As organizations seek to drive end-to-end digital transformation, they are increasingly looking to create true end-to-end views of their operations," said Neil Ward-Dutton, VP of AI and Intelligent Process Automation Practices, IDC Europe. "Lufthansa CityLine stood out by not only building a comprehensive understanding of its complex operations through successful use of process mining, but also using this understanding to create a true, digital-era continuous improvement capability and culture."