TECH SUPPLIER Apr 2021 - Market Analysis Perspective - Doc # EUR146721521

Market Analysis Perspective 2021: European Telco 2025 — Services Transformation in the 5G Era

By: Rosalind CravenResearch Manager, EMEA Mobility, Dusanka RadonicicSenior Research Analyst, Telecoms & Networking

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Abstract

This Market Analysis Perspective examines how telcos build on their customer relationships to achieve growth from mass-market services. Connectivity is integral to everybody's lives and is a telco's core product. But even with growing demand, competition and commoditization prevent revenue growth. Consumers increasingly perceive the value of their connectivity to come from over-the-top (OTT) digital services. However, there is opportunity for telcos to leverage their valuable customer relationships by offering complementary services and finding new ways to provide value to customers and new digital partners to carve a unique place in the digital value chain.


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