TECH SUPPLIER Oct 2020 - Market Share - Doc # EUR146910020

Western Europe System and Service Management Software Market Shares, 2019: ServiceNow Leads the Market With its SaaS Play

By: Filippo VanaraResearch Analyst, European Multicloud


This IDC Market Share discusses trends and vendor dynamics in the system and service management software market in Western Europe.

"The ongoing IT modernization and cloud migration journeys of European organizations continues to influence the system and service management software market," said Filippo Vanara, research analyst, IDC's European Multicloud Research. "The pandemic's effect on the market is the more aggressive push to the cloud. Moving forward, vendors that offer capabilities to monitor, manage, automate, analyze, and optimize hybrid multicloud environments, and container infrastructures will shape the market."



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