TECH SUPPLIER Nov 2020 - IDC Survey Spotlight - Doc # EUR146973920

How Will European Companies Permanently Change Due to COVID-19?

By: Andrea MinonneSenior Research Analyst, Customer Insights & Analysis

Abstract

This IDC Survey Spotlight provides insight into how European companies will change permanently as a response to COVID-19. This study analyzes how the pandemic forced businesses to readjust to new working environment, customer experiences, and tech requirement, with a focus on contactless customer experiences and key vertical markets that will adjust their customer experience strategies.

This presentation is based on the results of Wave 12 of the IDC EMEA's COVID-19 Impact Survey, which involved 493 organizations across Europe. The survey was carried out in October 2020.


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