TECH SUPPLIER Nov 2020 - IDC Survey Spotlight - Doc # EUR146988620

Which Business Functions will See the Most Automation Investment Within European Organizations?

By: Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices


This IDC Survey Spotlight analyzes how European organizations are planning to invest in automation from the perspective of business functions. It is based on data from wave 11 of IDC's EMEA COVID-19 Impact Survey (conducted in August 2020). The European survey includes responses from 432 IT and line-of-business decision makers. European organizations indicate strong positive sentiment toward investments in automation across business functions, though IT and customer-facing business functions stand out.


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