TECH SUPPLIER Jan 2022 - Market Forecast - Doc # EUR147162821

European Unified-Communications-as-a-Service Forecast, 2021-2025


Oru Mohiuddin
Graham Fruin

This IDC Market Forecast analyzes the European unified-communications-as-a-service market over the 2020–2025 forecast period.

"Cloud adoption has accelerated and is intertwined with the shift to hybrid work. For workers, it is now essential to be able to work from anywhere, and the ease of communication provided by UCaaS have become commonplace and expected in businesses. Going forward, vendors will need to strengthen their capabilities with additional partnerships within the ecosystem to build a competitive package that covers all business sizes and verticals with the ability to scale up as the technologies continue to advance," said Graham Fruin, senior research analyst, IDC European Enterprise Communications and Collaboration.



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