TECH SUPPLIER Dec 2020 - Market Forecast - Doc # EUR147206820

European Communications Platform-as-a-Service Forecast, 2020–2024

By: Melissa Fremeijer-HoltzResearch Manager, European Enterprise Infrastructure and Communications

Abstract

This IDC Market Forecast assesses the European communications platform-as-a-service market for 2019 to 2024. It provides insight into the underlying forces impacting this market in the forecast period.

"CPaaS has moved far beyond basic text messages and authentication use cases. As market awareness grows, organizations will increasingly embrace CPaaS as it provides businesses an affordable, easy-to-use, and scalable way to optimize communication-infused business flows and bring customer engagement to new levels," said Melissa Fremeijer-Holtz, research manager, IDC.


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