Abstract

This IDC Market Forecast discusses the European fixed business voice services market for 2019 to 2024. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice service. This report also includes recommendations for providers.

"The outlook for the fixed voice market is not positive; however, IP voice growth is expected to accelerate and will control market shares going forward. Increasing integration with UC&C services and the greater need for faster, more reliable, and readily available communication keep the market relevant," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Coverage