TECH SUPPLIER Feb 2021 - Market Share - Doc # EUR147450720

Western Europe System and Service Management Software Market Shares Update, 1H20: The Shift to Cloud Continues

By: Filippo VanaraResearch Analyst, European Multicloud


This IDC Market Share discusses trends and vendor dynamics in the system and service management software market in Western Europe.

"Despite the COVID-19 pandemic's unprecedent impact on the economy, the SSM market remained resilient as it was seen as a solution for crisis recovery. The Western Europe system and service management software market is strongly shifting to the cloud. European organizations are leaving behind old, traditional IT services to embrace cloud solutions. Even though public cloud continues to be the number 1 choice, organizations also need private cloud, hybrid cloud, and multicloud to meet needs of varied workloads and governance, making unified, cloud-oriented service management a necessary strategy," said Filippo Vanara, research analyst, IDC's European Multicloud Research.



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