TECH SUPPLIER Feb 2021 - Market Perspective - Doc # EUR147466521

Ricoh's Work Together Anywhere Initiative: Driving the New Customer Engagement Model

By: Jacqui HendriksEuropean Managed Print & Document Services (MPDS) - Research & Consulting

Abstract

This IDC Market Perspective provides an overview of the evolution of Ricoh's service lines, its rapid reaction to the business impact of COVID-19, and the development of a customer engagement model including the launch of print devices that respond to the needs of the new hybrid working environment.

"IDC predicted that the print and document management business model would change, given uncertain business conditions and the development of a hybrid workplace, where employees may work at home, from an office, or another location at different times," said Jacqui Hendriks, associate research director, European Managed Print and Content Services. "While other MPS vendors focus on simple print and supplies procurement models with cloud-based workflow solutions, Ricoh is not only a forerunner of a new print procurement and related solutions and services model, but it also provides a broad set of services to address many hybrid workplace challenges."


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