This IDC Market Presentation discusses the role of business collaboration solutions in the new normal. COVID-19 has brought collaboration platforms to the center stage and will form the primary hub for virtual workspaces. They will increasingly be mission critical in achieving future success for enterprises. Collaboration solutions are no longer about having the right communication modes in place but about driving productivity, agility, flexibility, collaboration, and insights for future strategy. Using market forecast and enterprise survey data extensively, this report focuses on how the collaboration space is changing fast to become an integral part of business operations, what role it will play in future enterprises, and how platforms and solutions need to be updated and packaged to meet customer requirements and draw the attention of enterprises in the new normal.