TECH BUYER May 2021 - IDC Perspective - Doc # EUR147649021

Warding off COVID-19 and Preparing for a Resilient Future: EDF UK's Operating Model Transformation

By: Gaia GallottiAssociate Research Director, Europe

Abstract

This IDC Perspective focuses on EDF UK's digital transformation journey around cloud, security, agile, digital workplace, and automation, and the stimulus COVID-19 provided for it to pick up the pace. In one way or another, all utilities and energy suppliers have been on a "digital transformation" journey, but the seriousness and speed at which EDF UK was able to adapt and demonstrate resiliency during the COVID-19 crisis are noteworthy. This removed obstacles, hastened decision making, and helped advance a cultural change across the organization, which unleashed benefits at scale. The company promises to continue to do so with its maturity road map and plans to become a wholly driven insights-based organization.

"Besides the myriad of digital technologies EDF UK quickly embraced in the past year in the face of the COVID-19 pandemic, it is the attention it sows in its relationships with partners, its customers, and employees that is really impressive," said Gaia Gallotti, associate research director, IDC Energy Insights "A company that values relationships more than solutions is one that can count on its partners in times of need to ensure its operations are resilient and business SLAs are met."


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