TECH BUYER May 2021 - IDC Perspective - Doc # EUR147697321

Making European Cities People Centric

By: Louisa BarkerResearch Manager, IDC Government Insights, Europe, Massimiliano ClapsResearch Director, Joe DignanEuropean Head, IDC Government Insights


This IDC Perspective explains how cities must deliver high-performing, digitally enabled infrastructure and services that align with the needs and values of citizens.

"A people-centric approach to technological innovation in cities must be applied in the design of citizen engagement capabilities, service delivery capabilities, and operation of physical infrastructure," said Joe Dignan, head of IDC Government Insights Europe; Massimiliano Claps, research director, IDC Government Insights Europe; and Louisa Barker, program manager, IDC Government Insights Europe



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