TECH SUPPLIER Jul 2021 - Market Presentation - Doc # EUR148040021
The C-Suite Tech Agenda for 2021: What's Top of Mind for HR Executives?
This IDC Market Presentation reports key findings from IDC's Global C-Suite Agenda Tech Survey with a specific focus on the priorities, spending expectations, key pain points, and metrics for HR (CHRO) executives in 2021.
Fielded in December 2020 through to February 2021, the survey covered 909 C-suite executives across North America, Europe, and Asia/Pacific. As part of this, 92 CX executives were interviewed across customer care and service functions.
As digitalization remains a priority for organizations, the C-suite must evolve into an effective "digital dream team." HR executives must adapt and collaborate with their C-suite colleagues, particularly on issues such as remote and hybrid working or return to work, as each business unit of the C-suite evolves into a technology unit.