Abstract

This IDC Presentation summarizes key trends around communications-platform-as-a-service (CPaaS) solutions based on IDC's European Enterprise Communications Survey, 2021. In particular, it focuses on the current and planned use of CPaaS by European businesses in the next three years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.

IDC's European Enterprise Communications Survey is an annual survey and a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.

Results are provided for 12 Western European countries (Belgium, Czech Republic, France, Germany, Italy, the Netherlands, Poland, Russia, Spain, Sweden, Switzerland, and the U.K.), 6 verticals (finance, manufacturing, the public sector, retail/ wholesale, business services, and transport), and 6 business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–4,999 employees; and 5,000 or more employees).

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