TECH SUPPLIER Sep 2021 - Market Perspective - Doc # EUR148068021

Next-Generation BSS: Supporting 5G Services Monetization and Driving World-Class Customer Experience

By: Ahmad Latif AliAssociate Vice President, European Telecommunications Insights, Paul HughesResearch Director, Future of Connectedness


This IDC Market Perspective assesses key strategic principles that CSPs must consider when transforming their business support systems. It discusses how they can better serve their customers by delivering new and innovative products to market, developing ecosystem partnerships for higher-value bundling, optimizing customer touchpoints and the end-to-end experience with personalization and customization, and implementing cloud-based solutions, which can enable CSPs to create significant economic value.

"With 5G network deployments, the emergence of network slicing, and increased demand for edge compute and IoT, CSPs must consider a next-generation BSS that can help provide a foundation for evolving into a more powerful, smarter, and more agile technology services company in the era of 5G," said Ahmad Latif Ali, associate vice president at IDC.



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