TECH SUPPLIER Aug 2021 - IDC Survey - Doc # EUR148090221

European Enterprise Communications Survey, 2021: Attitudes Toward Unified Communications and Voice

By: Melissa Fremeijer-HoltzResearch Manager, European Enterprise Infrastructure and Communications, Graham FruinSenior Research Analyst, European Enterprise Communications and Collaboration

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Abstract

This IDC Presentation summarizes key trends around unified communications and collaboration (UC&C) and voice services based on IDC's 2021 European Enterprise Communications Survey.

IDC's European Enterprise Communications Survey is an annual survey and a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics, including WAN, hybrid networks, network infrastructure, SDN, cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and overall trends in the telecommunications sector.

Results are provided for 12 Western European countries (Belgium, the Czech Republic, France, Germany, Italy, the Netherlands, Poland, Russia, Spain, Sweden, Switzerland, and U.K.), six verticals (finance, manufacturing, public sector, retail/wholesale, business services, and transport), and six business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–4,999 employees; and 5,000 or more employees).


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