TECH SUPPLIER Jul 2021 - IDC Survey - Doc # EUR148110421

How European Governments Are Prioritizing Hiring to Close the Digital Skills Gap in the Public Sector: Data Insights on Hiring Approaches Adopted

By: Rimal Likhari

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Abstract

This IDC Survey analyzes how European governments are prioritizing digital skills as they increasingly adopt more digital technologies. The analysis is based on 142 interviews with government executives as part of IDC EMEA's April 2021 European Industry Acceleration Survey.

COVID-19 has escalated the need for the digitization of a wide range of government processes and citizen services (such as unemployment benefits), making digital skills a prerequisite for government employees. This has made upgrading employees' digital skills a key priority for governments looking to enhance cybersecurity, application management, and citizen service delivery.


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