TECH SUPPLIER Sep 2022 - Market Perspective - Doc # EUR148138422

European Services Outlook

By:

Milan Kalal
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,
Matthew Wilkins
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,
Jacqui Hendriks
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Abstract

This IDC Market Perspective provides a services market outlook for European market players — including print services providers — choosing to broaden their services capabilities. It identifies growth areas from a business- and an IT-related services perspective.

"The European services market had a very successful 2021, with most vendors returning to growth due to pent-up demand and the accelerated digital push. While organizations' appetite for making their operations more efficient, profitable, and resilient will persist in 2022, we expect the growth rate to taper for the near term, driven by worsening economic conditions, a tight labor market, and other shocks such as the Russia-Ukraine War," said Milan Kalal, senior research manager, IDC European Services Group. "Nevertheless, the services market provides opportunities for European market players, whose customers are seeking 'one-stop' services to support their digital transformation initiatives," said Jacqui Hendriks, associate research director for IDC's European Print Vendor Transformation Services research. "Critical to success is the guidance or consultancy a services provider can offer in developing and deploying of services solutions to meet anticipated business outcomes, streamlining implementation and accelerating return on investment."


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