TECH SUPPLIER Oct 2021 - Market Share - Doc # EUR148158621

European Unified Communications as a Service Market Shares, 2020: Vendors Shaping 2020

By:

Oru Mohiuddin
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Abstract

The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players.

"UCaaS presents strong opportunities in Europe as businesses are opening up to the prospects of migrating voice to cloud. However, success in this market involves assisting businesses with their migration processes, having the flexibility to address wide-ranging needs, and offering a trusted channel to buy solutions from," said Oru Mohiuddin, research manager, IDC European Unified Communications and Collaboration.


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