TECH SUPPLIER Oct 2021 - IDC Survey Spotlight - Doc # EUR148291121

Which Technologies Are European Companies Leveraging for Operations Automation?

By: Stefano PeriniSenior Research Analyst, European Industry Solutions, Customer Insights & Analysis


This IDC Survey Spotlight provides an overview of the main technologies that European organizations are leveraging to automate their business processes and operations. The following trends emerged:

  • BPM tools, packaged software solutions, and workflow automation software are the top 3 technologies for European companies' operations automation.
  • There are significant differences across industries that IT vendors should consider to propose the right set of automation solutions.

The report is based on data from IDC's European Industry Acceleration Survey conducted between April and May 2021. This question surveyed 1,535 respondents across nine industries (manufacturing, finance, transport, utilities/oil and gas, telecom/media, retail/wholesale, healthcare, professional services, and government/education) in 12 European countries (the U.K., Germany, France, Italy, Spain, Sweden, Denmark, Norway, Finland, Russia, the Czech Republic, and Poland).


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