This IDC Market Note analyzes Ericsson's acquisition of Vonage, a game-changing move that can revolutionize the communications industry. The industry is already undergoing transformational changes following the pandemic, and the acquisition will redefine Ericsson's value proposition in this space. While there was a surge in the usage of cloud-based communications during the lockdown, the question is how providers can cater to the hybrid work environment. It involves driving high-level of performance as well as effective collaboration through enhanced and equitable experiences for all workers (remote and in the office). It is here that communication APIs can play a significant role, and given the more complex nature of hybrid working, communication features should not only be flexible but also advanced to cater to a wide variety of use cases, including mobility.



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