target audience: TECH BUYER  Publication date: Jun 2023 - Document type: IDC Perspective - Doc  Document number: # EUR148639322

Beyond the Hype of Generative AI: Opportunities and Risks for EMEA Governments

By:  Massimiliano Claps Loading


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This IDC Perspective investigates the emerging use cases, technology approaches, and governance considerations in exploring opportunities in and tackling the risks of generative AI in the public sector.

"At the time of writing, no major government entity in EMEA has implemented generative AI at scale; nonetheless, many ideas, pilots, and prototypes are being worked on to understand the potential benefits in terms of improving citizen and employee experience, increasing operational efficiency, and increasing trust and compliance and environmental sustainability, as well as in identifying the governance and technical challenges of generative AI," said Massimiliano Claps, research director, IDC Government Insights.


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