target audience: TECH SUPPLIER  Publication date: May 2023 - Document type: Market Forecast - Doc  Document number: # EUR148698522

European Enterprise Voice Platforms and Services Forecast, 2022-2026

By:  Graham Fruin Loading


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The rapid decline of legacy time-division multiplexing (TDM) voice services will shrink that portion of the market over the forecast period as it heads toward its eventual end. This has not hampered market growth as voice is still an important part of the communications stack, with hosted voice solutions driving growth as it is required to enable hybrid working. Key current and future market developments include:

This IDC Market Forecast discusses the European fixed business voice services market for 2021 to 2026. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. The report also includes recommendations for providers.


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