TECH SUPPLIER Aug 2022 - Market Presentation - Doc # EUR149525022

The Journey to a Digital-First Services Provider: Three Plays for Digital Value Creation


Jennifer Thomson
John O'Brien
Matthew Wilkins
On-line Presentation


This IDC Market Presentation sets out what IDC believes are the three critical plays for services providers to deliver digital value creation and capture opportunity in the IT services space. A key question that IDC set out to answer is how services providers can evolve to become digital delivery engines. This presentation aims to answer the following questions:

  • Why does a digital-first strategy matter, and why should services providers be thinking differently?
  • What are the core capabilities and enablers for digital-first services providers?
  • How can services providers position for digital value creation and growth?


  • 13 slides

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