target audience: TECH SUPPLIER  Publication date: Jul 2022 - Document type: IDC Survey - Doc  Document number: # EUR149531522

European Enterprise Communications Survey, 2022: Attitudes Toward Communications Platform as a Service

By:  Melissa Fremeijer-Holtz Loading


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This IDC Presentation summarizes key trends around communications-platform-as-a-service (CPaaS) solutions based on IDC's 2022 European Enterprise Communications Survey. In particular, it focuses on the current and planned use of CPaaS by European businesses in the next three years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.

IDC's annual European Enterprise Communications Survey is a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics including WAN, hybrid networks, network infrastructure, SDN, cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and overall trends in the telecommunications sector.

Results are provided for 12 Western European countries (Austria, the Czech Republic, France, Germany, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), six verticals (finance, manufacturing, the public sector, retail/ wholesale, business services, and transport), and six business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–4,999 employees; and 5,000 or more employees).


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