TECH SUPPLIER Aug 2022 - Market Perspective - Doc # EUR149536022

Customer Life-Cycle Management in UC&C Is Growing in Importance

By:

Oru Mohiuddin
Loading
Abstract

This IDC Market Perspective discusses UC life-cycle management and its growing importance to businesses. The process of selecting the right UC stack is more complex today. Digital communications have moved to the core to facilitate hybrid work and need to support a wider variety of use cases. Different organizations are at different stages of their digital transformation journeys, which means that their ability to embrace modern technology will be different. This makes UC life-cycle management key in the selection process as businesses need guidance in choosing the most suitable stack that meets their requirements and drives their long-term goals.

"UC life-cycle management is not new, but it is becoming more important in the IT buying process. UC is no longer about IP PBX, IP phones, connectivity, and basic UC features. The UC stack now needs to support complex workflows through a myriad of sophisticated products and technological stack. Businesses need guidance from vendors to select the right stack," said Oru Mohiuddin, research manager, European Unified Communications and Collaboration.


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us