target audience: TECH SUPPLIER Publication date: Nov 2022 - Document type: Market Forecast - Doc Document number: # EUR149831322
European Contact Center Forecast, 2021–2026
This IDC Market Forecast examines the European contact center market, with breakdowns for cloud and on-premises applications. It also contains breakdowns by key geographies. The study outlines major market trends and provides recommendations for market players.
"Despite a slew of new innovations driving contact centers, solutions that can help to reduce operational costs without compromising consumer experience will have a competitive edge given the looming economic challenges. At the same time, workforce engagement management suites that include capabilities to drive employee engagement will see growth," said Oru Mohiuddin, research manager, IDC Enterprise Communications and Collaboration Services.