target audience: TECH SUPPLIER Publication date: Dec 2022 - Document type: Web Conference Proceeding: Tech Supplier - Doc Document number: # EUR149955622
CpaaS Market Overview: Trends and Opportunities in the CPaaS Ecosystem
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Abstract
This IDC Web Conference Proceeding provides an overview of the communications platform-as-a-service (CPaaS) industry, which is benefiting from an uptake in cloud communications driven by the need for critical digital communications and collaboration. CPaaS enables businesses to move to become digital first entities and build new methods for customer engagement.
In this document, Melissa Fremeijer-Holtz looks at prominent developments on the supply and demand side of the market, its key players, and convergence plays with adjacent communication services such as unified communication as a service (UCaaS) and contact center as a service (CCaaS).
Listen to IDC's insights into how this dynamic market is evolving and new partnership models are forged, enabling existing players and new entrants to build a digital ecosystem of co-creation and innovation.