TECH BUYER Mar 2023 - IDC Perspective - Doc # EUR150430123

Enterprise Perceptions of the Importance of Software Vendor Customer Success Services


Gerry Brown

This IDC Perspective discusses the importance of customer success services in enterprise decision making in enterprise software.

"Increasing market maturity and product commoditization, combined with the challenging economic environment, is forcing enterprise software buyers to elevate the importance of customer success services in their procurement processes. Well-executed customer success services speed up product adoption and speed-to-value while proving ROI, which is critical given the finance department's current scrutiny of capital and operational spend patterns," said Gerry Brown, CX Research Director, IDC.



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