Abstract

This IDC Perspective highlights the importance of sustainability and social responsibility for retailers and the role of data in achieving environmental, social, and governance (ESG) goals. It shows that digital transformation and better use of data through data analytics increase efficiencies and contribute to more sustainable and socially responsible operations.

"Sustainability and social responsibility rhyme with operational efficiency and should be considered as a long-term investment. Making retail operations sustainable often involves significant organizational transformation. Fortunately, retailers can leverage data and technology to turn their efforts into measurable impact," said Filippo Battaini, research manager, IDC Retail Insights.

Coverage