target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: IDC Survey Spotlight - Doc  Document number: # EUR150501223

What Technologies are Retailers Implementing to Achieve Better Employee Experience?


  • Ornella Urso Loading
  • Sofia Poggi Loading


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This IDC Survey Spotlight examines retailers' investment focus in HR and finance, highlighting the growing importance of employee experience (EX) as a key use case and technology investment. Based on results from IDC's Global Retail Operating Model Survey, 2022, this document aims to provide an overview of the implementation of innovative EX technologies such as AR/VR for employee productivity and employees' mobile apps now and in the next two years as well as across different retail subindustries.


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