target audience: TECH BUYER Publication date: Jun 2023 - Document type: Tech Buyer Presentation - Doc Document number: # EUR150872923
Employee Experience–Enhancing Technologies for Retail
This IDC Tech Buyer Presentation provides an overview of retailers' current priorities, challenges, and key areas of investment, highlighting the need to drive employee experience (EX) to the top of retailers' agenda. It illustrates retailers' major use cases for EX and the current and prospective adoption of EX-enhancing technologies in store. It also singles out case studies of strategic technology implementations (e.g., EX platform, AR applications for EX, and self-checkout technology) and provides guidance for retailers on how to enhance the experience of store associates by applying technologies that enhance communication, automation, and staff retention.
Key findings in this presentation come from IDC's 2022 Retail Consumer Insights Survey, 2022 Global Retail Operating Models Survey, and 2022 Future Enterprise Resiliency and Spending Surveys.