target audience: TECH BUYER  Publication date: Jul 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # EUR151010823

Future Challenges and Opportunities for Utilities Field Service Management

By:  Jean-Fran├žois Segalotto Loading


  • 19 slides

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This IDC Tech Buyer Presentation is a keynote IDC delivered at OverIT's 2023 Customer Advisory Board held in Milan, Italy, on May 10, 2023.

The presentation starts by looking at how modern field service management (FSM) technologies and practices have revolutionized how utility organizations manage assets and support customers. It continues by analyzing three "big shifts" that will make FSM even more relevant for the industry in the near future. They include:

The presentation closes by postulating that modern FSM solutions can help utility organizations as they face these shifts, moving from efficiency-only to "effectiveness tools," orchestrating asset and customer data, work execution, and worker knowledge.


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