target audience: TECH BUYER  Publication date: Jun 2024 - Document type: IDC Perspective - Doc  Document number: # EUR151554224

How Generative, Predictive, and Interpretive AI Impact Business Automation


  • Neil Ward-Dutton Loading
  • Ewa Zborowska Loading


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This IDC Perspective report delves into the transformative impact of generative, predictive, and interpretive AI on business automation, highlighting the rapid evolution and adoption of these technologies by business automation technology vendors. It explores the potential of AI to enhance business automation from various angles, including easing solution design and development, and expanding automation scope. The report also provides a comprehensive overview of the business automation technology landscape, detailing specific AI use cases and offering strategic advice for technology buyers navigating this dynamic field.

"Generative AI, along with broader AI innovations, is reshaping business automation, offering unprecedented capabilities and promising to transform how organizations operate and innovate." — Neil Ward-Dutton, Vice President of AI, Automation, and Analytics, Europe, IDC


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