This IDC Market Forecast includes market data on managed services spending by industry and company size in Europe, split by Western Europe and Central and Eastern Europe regions. Data is sourced from IDC's Worldwide ICT Spending Guide Industry and Company Size 2020, published in June 2020. The data for 2019 is historical, and 2020-2024 is a forecast. All spending data is presented in US dollars (constant).
For this document, countries and industries were combined. More detailed industry splits and individual country levels of data, as well as the interlocking relationships between industries and company segments, are available on request.
"Customers today expect service providers to use a more digital approach to communication, employing various forms of virtual and remote channels. Many clients do not see that as a differentiator, but rather as a new standard in the business-to-business world. Service providers need to review and adjust current communication tactics, and think about building strategic relationships with current and future customers. Necessary changes may go beyond communication, to encompass deeper transformation in go-to-market strategies and sales teams' schemes." — Research Analyst Ewa Zborowska, IDC
Application management, Business process outsourcing, Global IT and economic markets, Hosted application management, Hosting infrastructure services, Infrastructure as a service, Network and desktop outsourcing services
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