TECH SUPPLIER Apr 2021 - IDC Survey Spotlight - Doc # EUR247616821

Building a Resilient Organization: Taking the Lead and Establishing Sustainable and Transparent Operations

By: Jan BurianHead of IDC Manufacturing Insights EMEA


Building a resilient organization is not the job of a single person or even a single department. Many organizations must make significant changes in how they carry out their core business and operations. Silos in the organization must be torn down to enable cross-alignment. A crucial element of success is establishing strong governance for program leadership and project execution, as well as effective communications and adoption of a change management approach.

This IDC Survey Spotlight examines how organizations are driving change from the perspective of transformation leadership and improving performance through sustainable processes.

"Building a resilient organization requires a function that is responsible for implementing not only the necessary technology, but also the processes, within and across silos. Although IT has traditionally been the engine of change, operations are taking a more active role. To make resiliency sustainable, a mix of strategic, operational, and digital metrics should be established." — Jan Burian, Senior Research Director and Future of Operations Europe Lead, IDC Europe


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