Abstract

This IDC Presentation focuses on retail banking strategies to build and evolve the hybrid workplace. It is based on IDC EMEA's European Industry Acceleration Survey. The report examines whether retail banks are leveraging hybrid workplaces and innovative business models correctly to achieve their full potential.

This presentation is the third of four in the series, European Retail Banking DX Trends, 2021-2022.

The main goal of the survey was to understand the importance to retail banks of deploying innovative technological tools to achieve benefits related to the hybrid workplace approach.

The survey, conducted in April 2021, was completed by 77 business leaders from small, medium-sized, and large retail banking organizations across major European countries. Respondents were drawn from C-level, IT, and line-of-business functions. Topics covered include how retail banks are identifying new business models from revenue and operational perspectives. The hybrid workplace setting requires retail banks to bridge gaps and educate and reskill the workforce. The “new normal” has become much more complex than just undertaking IT investments to deploy tools for remote working. Moving from resilience to performance requires workforce education and a cultural shift across the organization.

"Leveraging the potential of technologies and digitalization to streamline business processes tops bank agendas in areas like business processes automation. Banks are seeking to streamline costs and boost profitability." — Associate Research Director George Briford, IDC Financial Insights

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