TECH BUYER Mar 2023 - Tech Buyer Presentation - Doc # EUR250515723
IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 6 — Chatbots and Voicebots
The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022, about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.
The objectives of the survey were:
- To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
- To formulate hypotheses to explain why various age groups behave differently when consuming financial services
- To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners
The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.
This presentation is the sixth of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers chatbots and voicebots.
IDC Financial Insights: European Retail Banking Digital Strategies
Cognitive/artificial intelligence, Collaborative applications, Digital transformation, Financial resource management, Networking and connectivity devices, Technology buyer
- 15 slides
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