TECH BUYER Mar 2023 - Tech Buyer Presentation - Doc # EUR250517523

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 2 — Service Offerings and Partnership Banking

By:

George Briford
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Abstract

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

  • To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
  • To formulate hypotheses to explain why various age groups behave differently when consuming financial services
  • To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the second of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers service offerings and partnership banking.


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