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BuyerPulse Deals Database: Worldwide BPO Services

IDC's BuyerPulse Deals Database: Worldwide BPO Services offers service providers valuable insight into the dynamics, size, and scope of business process outsourcing (BPO) services deals from both a horizontal and a core industry standpoint. This database product provides critical deal and customer purchasing data that helps technology vendors, professional services firms, service providers, end users, and the financial services community monitor the demand for BPO services. With over 6,800 contracts that include worldwide BPO services and new additions every day, this database represents the largest and richest information repository of BPO services deals. This offering provides tangible metrics for competitive intelligence teams to evaluate technology and services buying patterns as well as for sales and marketing teams to use in a sales enablement capacity.

Markets Covered

This product covers the following segments of the BPO market:

Markets Covered

  • Customer care
  • Human resources
  • Finance and accounting
  • Procurement services
  • Logistics
  • Industry specific (e.g., vertical BPO that is specific to healthcare, transportation, banking, and insurance)
Subjects Analyzed

Throughout the year, this product will address the following topics:

  • Services contract valuation and services pricing models
  • Contract pricing and benchmark metrics
  • Customer metrics and characteristics
  • Business process and sub-processes
  • Services engagement details and analysis
  • Geographic scope and sourcing
  • Industry adoption
  • Losing bidders and contract cancellations
  • One-year and five-year contract trends
  • Customer buying criteria and winning factors
Key Questions Answered

Our research addresses the following issues that are critical to your success:

  1. What competitor contracts are up for renewal over the next 12–24 months?
  2. What end-user buyer trends are emerging?
  3. How do the value and length of BPO contracts compare across various BPO markets, countries, and vertical industries?
  4. How are contract lengths and values changing over time?
  5. Which vendors are the most successful at penetrating any given geography, industry, or business process area?
Worldwide Business Process Outsourcing Average Deal Size Pricing Trends
Timely Delivery and Support

Throughout the year, this product will offer insight into the latest trends impacting the market. Potential studies include:

The Pulse of Outsourcing IDC Web Conference: IDC's Quarterly Look at Rolling Four-Quarter Deal Signings

Top 100 Outsourcing Deals

Application Outsourcing Deal Analysis

BPO Deal Analysis

Worldwide Outsourcing Services Annual Predictions

Latin America Outsourcing Trend


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Meet the Experts
Xiao-Fei Zhang Research Director, IDC Global Services Markets and Trends